Privacy Policy

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users.  The Privacy Practices are for services provided at your home, office, or in our office. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

This privacy policy may not apply to web sites that are accessible through mycomputermds.com which may contain links to other sites operated by third parties including, but not limited to, third-party sites that display the My Computer MD trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, and share and secure your information.

What Information Do We Collect?

When you visit our site you may provide us with two types of information: personal information you actively choose to disclose (“Active Information”) and information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse our site (“Passive Information”).

No Use of Our Site by Persons Under 13

My Computer MDs will not knowingly or intentionally collect personal information online from children under the age of 13. My Computer MDs is committed to protecting the privacy of children. No person under 13 should disclose information on this site.  You may learn more about protecting children’s privacy online by visiting www.ftc.gov/kidzprivacy.

Passive Information Collected  

Our site utilizes a standard technology called “cookies” to collect information about how our site is used.  Passive Information gathered might include the date and time of visits, the site pages viewed, time spent at our site, and the sites visited just before and after our site.  Passive Information is collected on an aggregate basis without any association to your personal information so that you remain anonymous.  If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser; please consult the “Help” section of your browser to correctly do so. 

What information does My Computer MDs collect from me?

We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.

When does My Computer MDs collect information from me?

When using products or services available from My Computer MDs, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; purchase products; and/or contact My Computer MDs.

How is my information used?

My Computer MDs uses the information you provide to fulfill requests for service or information; provide customer service; offer new products or services; improve the effectiveness of our web site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

Does My Computer MDs share my personal information with others?

My Computer MDs does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, My Computer MDs may share personal information with third parties to send marketing communications; service products; conduct research, analysis or administer surveys; send mail and e-mail; process credit card payments, administer sweepstakes, provide call-center, data storage, and hosting services.

The third parties with whom My Computer MDs conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful.

Security

Whether you receive services or purchase products from My Computer MDs, use mycomputermds.com, have services performed at your location, or contact My Computer MDs, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.

Please note that while My Computer MDs is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Remote Access

My Computer MDs Doctors use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a My Computer MDs Doctor to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Does My Computer MDs use cookies to collect information about me?

A cookie is a small data file that a web site or e-mail may send to your browser, which may then be stored on your hard drive. My Computer MDs e-mails and web sites may use cookies to create a more personalized user experience for visitors. These simulate a continuous connection, letting us remember information about your preferences and session.

The My Computer MDs web server may automatically collect information such as the address (URL) of the web site that you came from before visiting mycomputermds.com, which pages you visit on our site while you’re there, which browser you used to view our site, and any search terms you may have entered, among other things. Mycomputermds.com may also anonymously collect data to track which pages visitors might view. This helps us understand how visitors use our sites.

Will this privacy policy change?

Because My Computer MDs will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats.