Terms of Service

Important Notice

These Terms of Service apply only to “remote services,” which means My Computer MDs Inc. performs technology services for you over the telephone or via the internet. Please note that different Terms of Service apply to services rendered at My Computer MDs Inc. or from My Computer MDs Inc. staff who visit your home or business.

Remote Services

(a) General Services: My Computer MDs Inc. will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the internet if your PC was built within the last four years, you have a working cable or DSL high speed internet connection, and your operating system is Windows XP or newer. If you elect to receive remote support, then My Computer MDs Inc. remotely logs on through your high-speed internet connection to view your computer desktop from the My Computer MDs Inc. office. My Computer MDs Inc. stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow My Computer MDs Inc. to provide the remote support services. By electing to receive remote support, you agree to allow My Computer MDs Inc. to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

(c) Software Demand Services: Software demand services may be offered to you by My Computer MDs Inc. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, My Computer MDs Inc. will transfer you to a third party who will provide you with information about the software and who will collect your payment information. My Computer MDs Inc. transfers you, at your request, to the third party for your convenience; however, My Computer MDs Inc. does not warrant or make any representation about the services or software provided by the third party. Ask about the third party’s privacy policy as it is different from the privacy policy that applies to My Computer MDs Inc.’s collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from My Computer MDs Inc.’ service warranty.

(d) Your Responsibility: You understand and agree that prior to contacting or allowing My Computer MDs Inc. to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that My Computer MDs Inc. shall not be responsible under any circumstance for any loss or corruption of data and/or software.

Service Limitations; Liability

(a) LIMITATIONS TO SERVICE: MY COMPUTER MDS INC. RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY MY COMPUTER MDS INC.

(b) FORCE MAJEURE: If My Computer MDs Inc.'s ability to render remote services is impaired by you or circumstances beyond the control of My Computer MDs Inc., My Computer MDs Inc. may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that My Computer MDs Inc.’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release My Computer MDs Inc. from liability for any indirect, incidental, special, or consequential damages. MY COMPUTER MDS INC. IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

Service Warranty

If you are not satisfied with remote services received from My Computer MDs Inc., please call 1-866-976-9637 for resolution. We warrant our remote services for 5 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the internet). If there is a problem with the service provided by My Computer MDs Inc. and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

Pay for Support

(a) Services: My Computer MDs Inc. will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.

(b) User Responsibility: You understand and agree that before My Computer MDs Inc. performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that My Computer MDs Inc. shall not be responsible under any circumstance for any loss or corruption of data and/or software.

In-Home Service

(a) Scheduling: Standard service hours are Monday — Friday 9 A.M. to 7 P.M., Saturday 10 A.M. to 5 P.M. Additional charges may apply for rapid response or service outside of standard hours.

(b) Additional Services: These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

(c) Adult Must Be Present: For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the My Computer MDs Inc. Doctor arrives, services will be denied and a $100 cancellation charge will be assessed.

(d) Software/Data Backup: It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the My Computer MDs Inc. arrives. My Computer MDs Inc. and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

(e) Minimum System Requirements (wireless home networking only):
· At least 10 MB free hard disk space and 512 MB RAM on each computer
· Operating system and/or ISP passwords must be available
· Microsoft Windows XP operating system or later
· Operating system discs and key codes must be available
· All computers and/or peripherals must be in good working order and spyware free
· High speed Broadband services, if any, must be installed and operational before service, including modem connections

 (f) Access: The My Computer MDs Inc. must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the My

Computer MDs Inc. determines that these conditions have not been met, services will be denied and a $100 cancellation charge assessed.

Changes, Cancellations, and Refunds

To cancel your order: You must contact My Computer MDs Inc. at 866- 436- 8946 at least 2hours prior to the scheduled service. The payment amount will be fully refunded using the payment used for the purchase.

If you are not satisfied with your service: Call 866-436-8946 for resolution. We stand behind our Pay-for-Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.